DataContact was founded in 1995 as the first contact center operator in Poland. Between 2001 and 2010 the company was a subsidiary of Axel Springer AG under the name of Axel Springer Kontakt. The group is headquartered in Warsaw and after the acquisition of Universal Agent, it currently operates around 600 workstations in four locations. It focuses on customer service, technical support, marketing, sales and soft debt collection activities for the Polish and German markets. The group offers both inbound and outbound call services as well as non-voice services. Amongst its customers, DataContact has several long-term tier-1 clients from multiple industries, including publishing, IT, communications, financial services and transportation.
- Activity: Provider of outsourced contact center services
- Website: www.datacontact.pl
- Location: Poland
- Entry: 2010
- Platform: Connected Consumer